FAQs

Q: Are you looking for policies, shipping information, and other fine print?
A: Click here.

Q: Did I pronounce your name right?
A: Maybe! If you said “bet-see,” then you’re halfway there. If you said “eye-yuh,” then you win. All together now! “bet-see aand eye-yuh!” Woohoo!

Q: Where else can I touch/try on/ogle/smell/buy your jewelry?
A: If you’re near Portland, you should stop by our brick & mortar location.  If you’re not, we sell to independent boutiques all over the US.  Here’s a list of stores that carry betsy & iya designs.

Q: I think my line would fit well in your shop.  Will you take a look at it?
A: Sure!  Please use our contact form to introduce yourself.  Make sure you attach images (or point us to a website with good images), and include pricing and all other pertinent wholesale information.  We do not look at products in the shop without first looking at your product digitally.  Please do not come by the shop with product without an appointment first.

Q: So we know who Betsy is, but who is Iya, anyway?
A: When Betsy was a little girl, she called her big sister Iya. “Ashlyn” was just too much to handle. Ashlyn inspires Betsy with her beauty and poise. Think of iya as a silent partner who whispers secrets to Betsy that balance your favorite jewelry on that beautiful precipice of spunk and grace you crave so cravily.

Q: What are your shipping/productions times? (ie: Is it here yet?! Is it here yet?! Is it, is it, is it!?!?)
A: Please see our fine print page.

Q: Do you make all this stuff?
A:  Yes, we make all of the betsy & iya jewelry in our Portland shop and studio!

Q: I have very special skin that gets sore/itchy sometimes when I wear certain jewelry. What are your ear wires/chains made out of?
A:  That sounds like a reaction to nickel.  Good news! Our jewelry does not contain any nickel.  All of our ear wires are handmade sterling silver-filled wire.  Necklace clasps and closures are sterling silver.  We also work with a lot of brass, bronze, and steel.

Q: My jewelry is tarnishing.  What can I do about that?
A: Tarnish occurs naturally when certain metals are exposed to air and moisture.  We sell polishing clothes that will bring your jewelry back to its original luster.  If you don’t like the tarnished look, you can keep it shinier longer by avoiding water and moisture, ie: don’t store your jewelry in the bathroom.

Q: Do you do custom work?
A: YES! Yes yes yes! Contact me and we’ll talk.

Q: Do you offer gift certificates?
A: Yes!  You can buy a gift certificate online or come to our shop and pick one up.

Q: I want to know everything about you, Betsy! How can I get to know you better???
A: Check out my blog! Or our About page!  Or buy me a cookie and come visit us at our shop. We will become fast friends, I am sure.